CONTACT US

Alternatively you can email us about your speciality coffee:

For General Enquiries:

contact@tierraaltacoffee.co.uk

Queries Regarding Orders:

orders@tierraaltacoffee.co.uk

To Discuss Payment Information:

payments@tierraaltacoffee.co.uk

Frequently asked questions

Delivery - Dispatch and Pricing


Dispatch We strive to deliver the freshest coffee possible to you. All UK mainland delivery services are carried out by Royal Mail unless you choose the Instant Delivery service (Luton only). We aim to dispatch all orders within 24-48 hours of receiving the order payment. In order to allow us the time to prepare and process your order for next day delivery, please place your order before 12pm. All orders must be paid in full before delivery. Your order will not be dispatched if the payment has not been received and cleared. Pricing The prices are based on the physical or volumetric weight of your order and delivery location. Delivery in the UK is usually 1-4 business days from the date of shipping but guaranteed within 28 days. Small Parcel - Up to 1kg 3.60 - 1st Class 4.60 - 1st Class Signed 3.00 - 2nd Class 4.00 - 2nd Class Signed 6.00 - 24 Tracked Signed 5.20 - 48 Tracked Signed Small Parcel - Up to 2kg 6.60 - 1st Class Signed 4.20 - 2nd Class Signed 8.20 - 24 Tracked Signed 5.20 - 48 Tracked Signed Please head to the checkout section to see delivery options for orders over 2kg.




Instant Delivery - Luton + 20 miles


For delivery addresses in Luton Bedfordshire, we offer an ‘instant delivery’ service. In order to allow us the time to prepare and process your order for the same day delivery, please place your order before 12pm. Recipients with addresses located within 20 miles of Luton may also use the fast track service with an additional cost of 30p per mile. 0.50 - 0-500g 1.00 - 1kg-4kg 2.00 - 5kg +




How should i store my coffee?


Upon opening the pack, the beans are at their freshest in the first two weeks, but once opened the coffee should be used within 1 month. We highly recommend not to freeze or refrigerate your coffee as this will cause a build up in moisture. Coffee is best kept in a cool cupboard, in an opaque airtight container, away from direct sunlight, strong smells and strong temperatures.





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© Tierra Alta Coffee by Ali Co. 2020.